Responsible Gaming at Duel Casino
Pokies and live tables are here for fun, full stop. We built Duel Casino with practical tools that keep your play in your hands, and this page shows you exactly where every one of them sits.
Our Commitment to Your Wellbeing
We licensed Duel Casino under Curaçao licence 8048/JAZ2023-045 in 2023, and with that licence comes a duty of care we take seriously. Our team monitors play patterns for early signs of harm, such as sharp escalations in deposit frequency or extended overnight sessions, and reaches out privately when something looks off.
Reality checks appear on screen at intervals you choose, showing your session length, net result and total wagers since you logged in. No judgement, no lectures, just the numbers so you can make your own call. Our support staff are trained in responsible gambling conversations and are available on live chat 24/7.
Warning Signs We Watch For
Signs worth a honest look
Nobody sets out to develop a problem, which is why the signs usually show up in behaviour before anyone admits them out loud. If any of the points below feel familiar, that is a reason to act early, not a reason for shame.
- Chasing losses with bigger or repeated deposits to win money back
- Hiding your play from family, friends or a partner
- Borrowing money, including credit card cash advances, to keep playing
- Playing for longer than you planned, or skipping meals and sleep to continue
- Mood swings tied to results: elation after wins, irritability or anxiety after losses
- Gambling to escape stress, boredom or low mood rather than for entertainment
- Neglecting work, study or bills because of time or money spent playing
Tools You Can Switch On Today
Every tool, one line each
Head to My Account, then Responsible Gaming, and every control below is available there immediately. Limits apply instantly; increases take 24 hours to activate so a bad night cannot talk you into a bigger ceiling.
- Deposit limits: cap what you can deposit daily, weekly or monthly under My Account > Responsible Gaming.
- Loss limits: set a maximum net loss per day, week or month, and play locks once the threshold is reached.
- Wagering limits: restrict total bets placed in a period, independent of wins and losses.
- Session reminders: reality check pop-ups every 15, 30 or 60 minutes showing time and money spent.
- Session timeouts: take a short break from 24 hours to 7 days with one click, no questions asked.
- Cooling-off periods: pause your account for 30 days to 6 months, activated the same way.
- Self-exclusion: block your account long term or permanently, detailed in the next section.
Self Exclusion, Step by Step
Durations we support
You can self-exclude for 24 hours, 7 days, 30 days, 6 months or permanently. During the exclusion period your account is closed to logins, deposits and promotional mail, and we close any marketing channels tied to your profile.
Your balance stays yours. Any funds remaining are refunded to your original deposit method, or to a bank account you nominate, within our standard 1-3 day withdrawal window. Open bets already placed before exclusion are settled normally and winnings are paid out to you.
Short exclusions of 24 hours to 30 days end automatically on schedule. For a 6-month exclusion, reactivation requires a written request to [email protected] and a 24-hour cooling period after we receive it. Permanent self-exclusion cannot be reversed, and we will not reopen the account or let you open a new one with us.
| Duration | Reactivation |
|---|---|
| 24 hours or 7 days | Automatic at expiry |
| 30 days | Automatic at expiry |
| 6 months | Written request plus 24-hour cooling period |
| Permanent | Not reversible |
Keeping Minors Off Our Platform
You must be at least 18 years old to hold an account with us, and we verify age during KYC before your first withdrawal, with checks also run at deposit stage where documentation allows. Accounts with mismatched or falsified identification are closed and balances forfeited.
If children can reach your device, lock it down. Parental control software such as Net Nanny, Qustodio or the built-in controls on iOS and Android lets you block gambling sites and app installs entirely. Never leave a session open on a shared computer, and never let anyone under 18 watch or place bets on your account, as that also breaches our terms.
Free Australian Support Services
Our tools manage accounts; the services below help people. They are free, confidential and independent of us, and we encourage you to use them whether or not you think things are serious.
- Gambling Help Online: 1800 858 858, gamblinghelponline.org.au, free 24/7 counselling and web chat Australia-wide
- Lifeline: 13 11 14, lifeline.org.au, 24-hour crisis support if gambling is affecting your mental health
- Financial Counselling Australia: 1800 007 007, ndh.org.au, free help with gambling-related debt
- Gamblers Anonymous Australia: gamblersanonymous.com.au, free peer-support meetings in every state
Talk to Us at Duel Casino
Message our live chat at any hour, day or night, and say you want to talk about responsible gaming; you will be routed to a trained agent rather than a general queue. Email [email protected] with the subject line "Responsible Gaming" for anything involving limits, exclusions or account closures, and we will respond within one business day.
If you want a limit or exclusion set for you, an agent can apply it during the chat while you watch. You will never be talked out of a limit, and asking for help will not affect your withdrawals, bonuses or VIP standing with us.
Frequently asked questions
How do I set a deposit limit at Duel Casino?
Open My Account, go to Responsible Gaming and choose Deposit Limits. Pick a daily, weekly or monthly cap and it applies immediately. Increases take 24 hours to activate.
What happens to my balance if I self-exclude?
Your remaining balance is refunded to your original deposit method or a nominated bank account within our standard 1-3 day window. Open bets placed before exclusion are settled normally and winnings are paid to you.
Can permanent self-exclusion be reversed?
No. Permanent self-exclusion cannot be reversed, and we will not reopen the account or accept a new one from you. Shorter exclusions of 30 days or less end automatically, and 6-month exclusions require a written request plus a 24-hour cooling period.
Where can I get free help in Australia?
Gambling Help Online is available 24/7 on 1800 858 858 or at gamblinghelponline.org.au. For gambling-related debt, call the National Debt Helpline on 1800 007 007. Both services are free and confidential.
Will setting limits affect my withdrawals or VIP status?
No. Using any responsible gaming tool has no impact on your withdrawals, bonuses or VIP standing, and our agents will never talk you out of a limit you request.